Information regarding OFFICE Precautions and Protocols during the COVID-19 Pandemic:
As of May 26, 2020, under the recommendation of the CDC, ADA, CDA, and the California Department of Public Heath:
We have REOPENED our office for hygiene, restorative, and other dental procedures. Our office hours are similar to before, but your specific appointment times are likely different as we have to stagger appointment start times to ensure that there are a minimal amount of patients in the office at any given time. Your original appointment time might not be available. We apologize for the inconvenience and we appreciate your flexibility and patience. To reschedule your appointment, CALL or TEXT (714) 828-6684 during normal business hours: M, T, Th and Fri 7:30am-4:30pm.
To schedule a cleaning appointment online, you can use our online scheduler:
Everyone in the dental office must wear a face covering/mask. The only exception is when the patient is receiving dental treatment.
Please watch our Facebook Page https://www.facebook.com/AndrewYapDDS for the latest updates.
YOUR HEALTH AND WELL-BEING IS OUR TOP PRIORITY
Our team will continue to adhere to guidelines and best practices set forth by the CDC, OSHA, and ADA in regards to safety precautions and office sterilization:
- reduced number of patients per day to allow for time for disinfecting and physical distancing
- all team members are pre-screened every day
- all patients are pre-screened before their visits
- increased disinfecting and cleaning protocols throughout the office.
- air filtration and air purification and increased outdoor ventilation will be used throughout the office
What we are doing to keep you safe:
At Yap Family Dental, we have always followed standard universal precautions issued by the CDC and ADA to help protect every one of our patients and team members from the many infectious diseases that we are potentially exposed to on a daily basis. For your peace of mind, these are the precautions we take EVERY time you sit in one of our patient chairs:
● We wear single-use gloves and N95 Respirators, Surgical Masks, and Faceshields while treating patients.
● We wear full-length-sleeved gowns and launder all of our work clothing on site.
● We place instruments after each use into an autoclave (a high-pressure steam oven) to kill every known infectious organism, including coronavirus.
● We wipe down each dental operatory after each patient visit with a medical-grade surface disinfectant that kills all known infectious diseases, including coronavirus.
● We either wash our hands thoroughly or apply an alcohol-based sanitizer gel between each patient.
In addition to the above standard measures, we will be exercising a higher standard of infection-control in our waiting areas, including removing all magazines, toys, and other items that are difficult to disinfect. And while we love and value each of our patients, handshakes and hugs may be replaced with an "air-high-five" for the time being.
While we are doing everything in our power to protect you, we also ask for your cooperation in making our office environment a safe one when you visit us.
- If you have a cough, fever, or chills, please call our office to reschedule. We are not allowed to see symptomatic patients in our office at this time.
- We will be checking temperatures on all patients as they enter with a non-contact infrared forehead thermometer and anyone with a reading over 99.9 degrees may be asked to reschedule at least two weeks later as a precaution.
- Since COVID-19 may be vulnerable to oxidation, we will have patients do a 1.5% hydrogen peroxide mouth rinse for 30 seconds prior to starting our procedure.
- When doing procedures with aerosol-generating instruments, we will use rubber dam, Dryshield/isolite mouthpieces, the Releaf HVE, and/or 4-handed high volume evacuation techniques.
FREQUENTLY ASKED (or WONDERED) QUESTIONS (FAQs)
What precautions is the office taking to minimize our patient’s risk of being exposed to the virus in the office?
Our team is frequently reviewing and updating our disinfecting and screening protocols based on the guidance put forth by the CDC, CDPH, ADA and OSHA. Infection control has always been a priority and now we are adding extra layers of protection and extra precautions.
OUR TEAM is following CDC guidelines in order to minimize our personal risk of contracting the virus. In addition, we are vigilantly monitoring for symptoms daily. No one in our team or in our families have tested positive.
OUR OFFICE is disinfected thoroughly after every patient with cleansers specifically designed to deactivate the COVID-19 virus. We also try to minimize the number of people and the time that is spent in the reception room.
OUR AIR is being constantly purified and circulated in each operatory and throughout the office. When possible, we keep the exterior doors open to allow for more airflow.
OUR PATIENTS are also screened so anyone who is feeling sick or exposed to someone who is COVID positive is asked to stay home. It’s disappointing when a patient can’t come to see us when they have a tickly sore throat or their coworker might be positive, but we appreciate the vigilance in keeping everyone safe.
OUR TREATMENTS are skillfully and carefully done to minimize aerosols by using special high speed suction mouthpieces and funnels that sucks up almost everything that sprays during the procedure
OUR PPE protects us and protects our patients. It’s been challenging for our dentists, hygienists, and assistants to wear double masks (N95 masks and a surgical mask) plus a face shield, but feel confident that this makes it nearly impossible for our patients to contract an airborne virus through their uncovered opened mouth/nose during a procedure.
What can I expect at my next dental appointment?
BEFORE YOUR APPOINTMENT
2 weeks before: We’ll ask you to confirm that your appointment is on your calendar and ask you to look out for any symptoms or risk factors that might indicate a possible illness. We evaluate patients on a case by case basis and postpone some appointments.
2-3 days before: We’ll send you a text to ask you to review the required COVID screening questions. Some patients have reported difficulty with the text system so we invite you to call us to be screened over the phone
WHEN YOU ARRIVE 10 MINUTES BEFORE YOUR APPOINTMENT
-Call us from the parking lot (It’s hot! So keep the AC running and we hope not to keep you in the car waiting)
-We’ll review the COVID screening questions again and let you know when Seri, Linda, Michelle or Jen has finished disinfecting your room/chair and is ready to see you.
DURING YOUR APPOINTMENT
- For your safety and ours, please wear your mask until we are ready to work in your mouth.
- Sanitize your hands as soon as your enter, before/after you use the restroom, before your leave.
- Your temperature will be taken and recorded.
- Keep a tissue or your mask handy to cover your mouth if you feel a cough or sneeze coming on.
AFTER YOUR PROCEDURE
-You’ll take care of payments, treatments plans and next appointments at the front window (behind the barrier shield) without any signing/use of pens with Terryl or Brenda
-We are asking our patients to let us know if they develop any symptoms after their appointment for contact tracing purposes.
If I’m feeling hesitant to come in, is it okay to delay my dental cleaning, check up or treatment?
We strongly believe that oral health is a gateway to your overall health and that delaying dental treatment can lead to more serious issues. Even if you’re not experiencing dental pain or sensitivity, there could be issues brewing like a gum infection or cracked tooth. However, we want you to feel comfortable and for you to decide your personal level of precautions to keep yourself and your family safe. We respect and understand your decision to postpone your visit.
Is it safe for my kids to come in?
Yes! We are seeing children safely, using all the same precautions and protocols we use for adult patients. We’ve found it best when we limit it to one child with one parent; however we can accommodate one parent waiting with 2 children being seen at the same time. We have always believed early and frequent preventative visits will guide a child to a lifetime of oral health. We encourage parents to be proactive in monitoring their children’s brushing habits and intake of sugary and sticky snacks and treats.
I’ve heard about a PPE or COVID fee that other dentists/doctors are charging, should I expect a fee?
As a small business, we are making significant investments in PPE, sanitizing equipment and services, and extra time for our team to screen and follow protocols; however, we have decided against charging an additional COVID PPE fee as we recognize this is a difficult time for many. Some dental benefit providers are paying for a COVID fee and we are attempting to recoup these benefits.
I received a lot of messages about my appointment, is that going to continue?
We apologize if you have been inundated with emails and texts from our office. There was a period of time in June when our previous communication system overlapped with our new system so some patients received double messages. SO SORRY!! It is never our intention to overwhelm you with messages. We’re trying to find a delicate balance of confirming/screening/informing/reminding and also preventing patients from forgetting or overlooking their appointments. We appreciate that our patients value our time and effort to prepare for you and for your advance notice if you need to postpone your appointment. Thanks for your patience!
California is shutting down businesses again, do you think the dental office will close down again?
We are also dismayed to see the trend going in the wrong direction here in California. As dentistry is deemed essential, we do not anticipate a governing order for dental offices to close down or to limit treatment to only emergency services. We have our precautions, protocols and PPE in place. The CDC has not reported any documented cases of COVID transmission in dental settings. We are closely monitoring any directives or guidances from California Department of Public Health and will notify our patients by email if there are any changes.
We care about each of you and hope that you and your family will remain in good health during this difficult time.
Sincerely, Dr. Yap and the Yap Family Dental Team